Articles

 01- I am a Windows user, how do I access my VPS?

To connect to your VPS, you will need to use the Remote Desktop Client (RDP) provided by Windows....

 02- I am a MAC user, how do I access my VPS?

For clients who run on Mac, if you haven't installed or have Remote Desktop Client (RDP), please...

 03- I just logged in to my VPS, how can I change my password?

Once you login to the VPS, make sure to follow these 6 steps:1- Click on the "Server Manager"...

 04- How can I change my VPS password from the portal?

There are several ways you can reset your VPS password; either from the VPS itself or through our...

 05- How do you install . NET Framework 3.5.x for Windows 2008 R2?

To install .NET Framework 3.5.x on Windows 2008 R2, please follow the below 8 steps: Step 1Step...

 06- How do you install .NET Framework 3.5.x for windows 2012 R2?

To install .NET Framework 3.5.x on Windows 2012 R2, once you are logged to your VPS, please...

 07- How to reboot, reset, power on/off my Windows VPS?

If you are unable connect to your VPS, please follow these steps to get it back up and running:...

 08- How to reboot my Legacy VPS (for Legacy clients)?

This tutorial explains the best way to restart your VPS from your control panel. If for any...

 09- How do I share my local drives with my Windows VPS?

Before you try to connect to your server, make sure to have these 3 options checked on your...

 10- How do I copy/paste from my local machine to the VPS and vice versa?

To activate copy/paste "clipboard" feature on your Remote Desktop Client (RDP), you will need to...

 11- Copy/paste stopped working on my server, how do I fix it?

If the copy and paste feature is no longer working, you will need to make sure to end the...

 12- How can I access my VPS from a web browser?

You can install Ericom AccessNow™ HTML5 RDP Client to access your server from a web interface...

 13- Trying to RDP to my server, but it says Remote is busy, how do I fix it?

This is a common issue if your server is under a heavy load with Windows 2008 R2. Microsoft has...

 14- I have windows XP, how do I configure NLA to login to my server?

To enable NLA in XP machines you must first install XP SP3, then edit the registry settings on...

 15- I have Windows XP, how do I upgrade my RDP Client?

Please download this link to update your Remote Desktop Client (RDP) for Windows XP...

 16- I have Windows Vista, how do I upgrade my RDP Client?

Please download this to update your Windows Vista Remote Desktop Client (RDP):Windows Vista 32...

 17- How do I enable sound in Remote Desktop session?

To enable sound on your server, you will need to enable it on your RDP client as shown in the...

 18- How to adjust my Remote Desktop timeout?

Please follow these step to adjust RDP Session timeout:1- Click on "Start Run" and type...

 19- How to install an antivirus on my Windows VPS?

You can install Microsoft Security Essentials for free or Malwarebytes (trial) using the below...

 20- How to upgrade/downgrade my Windows VPS?

To upgrade/downgrade you will need to login to your Client Area > My services > View...

 21- How to cancel my service?

To cancel your Windows VPS, you will need to login to your Client Area and submit a cancellation...

 22- How to reinstate a suspended or terminated service?

A suspended VPS is reinstated automatically once the payment for the overdue invoice is received....

 23- What is your refund policy for Windows VPS?

We provide a 7-day Risk-free Money Back Guarantee on your first purchase with us. This means we...

 24- Restrict RDP access by IP address

if you want to restrict Remote Desktop access to your windows vps or Dedicated server IP address...